What does basic support cover?
Use the support forum to report bugs and problems and to get tips and pointers that aren't covered in the documentation.
What does basic support not cover?
Basic support doesn't cover strategy development or troubleshooting, training for novice programmers, and other in-depth assistance. The support forum is more for addressing bugs in our code than for addressing bugs in your code.
Basic support is not a substitute for reading documentation and working through tutorials. Please consult the documentation before posting to the forum.
How quickly do you respond?
We typically respond within 1 business day.
Are my posts public?
Forum posts are public, which we prefer because it allows other users to benefit from the discussion. However, if you prefer privacy, send your question to Brian as a direct message on his forum profile page.
How many questions can I ask?
Basic support is intended for occasional use. We understand users may have more questions in the first month or two of use, and we try to accommodate this. After that, if your volume regularly exceeds a question or two a month, we may suggest a paid support retainer. (This is rare; most users' needs are adequately met by the support forum.)
Can I purchase extra support?
Subject to availability, paid email support is offered on a retainer model. This support covers anything you need it to. Please inquire for pricing and availability.