QuantRocket Privacy Policy

QuantRocket LLC ("QuantRocket") takes your privacy seriously. The main purpose of this Privacy Policy is to inform you of how we treat your personal information that QuantRocket collects and receives when you use QuantRocket's website (Site) and products and services (Software). QuantRocket collects and uses your personal information to operate and improve our products, web sites and services. In addition, our uses include ease in maneuvering our websites or services by eliminating the need to repeatedly enter the same information; protecting the rights and property of QuantRocket or our users; ensuring functionality of our website; to develop new services; and to communicate with you.

By submitting Personal Information through our Site or Software, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of the Personal Information in accordance with this Privacy Policy.

A Note to Users Outside of the United States

If you are a non U.S. user of the Site or Software, by visiting the Site and/or providing us with information, you acknowledge and agree that your Personal Information may be processed for the purposes identified in the Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your information, you consent to such transfer.

Types of Information We Collect

Personal information is information about you such as your name, address, email address or phone number, and that is not otherwise publicly available. When you register for the site, QuantRocket collects personal information including at minimum your email address. QuantRocket uses Auth0, Inc. to process account signups and logins.

When you purchase a paid product or service, you may provide a credit card number or other payment card information. QuantRocket uses Stripe, Inc. to process orders for such services that are made through the Site. Therefore, such information will also be governed by Stripe, Inc.'s privacy policy, which can be viewed at https://stripe.com/us/privacy. Because payment details are sent directly to Stripe, Inc., QuantRocket never has access to your full credit card number or security code.

When you run Software on your computer, Software connects to QuantRocket's central servers to validate your license key and, if applicable, your product permissions. Software logs your license key and IP to QuantRocket's central servers.

When you run Software on your computer, Software sends basic usage data in the form of HTTP access logs. QuantRocket uses this information to understand which services are used and to improve our products.

QuantRocket does not have access to any additional information such as your trade activity, brokerage account details, strategy source code, or data. Software records various details in internal log files, but we do not have access to the log files unless you provide them to us for technical support.

How We Use Your Information

In general, Personal Information you submit to us regarding you or your company is used either to respond to requests that you make, or to aid us in serving you better. We use such Personal Information in the following ways:

  • to facilitate the creation of and secure your Account on our network;
  • to identify you as a user in our system;
  • to provide improved administration of our Site and Software;
  • to provide the services you request;
  • to improve the quality of experience when you interact with our Site and Software;
  • to send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
  • to send you administrative e-mail notifications, such as security or support and maintenance advisories;
  • to send newsletters, surveys, offers, and other promotional materials related to our Software and for other marketing purposes;
  • to market products, services and events to you that we believe may be of interest, both on and off the Site.

Information Sharing

QuantRocket does not share, sell, or rent personal information about you with other individuals or non-affiliated companies except in the following limited circumstances:

  • We believe that access, use, disclosure or preservation of personal information is necessary to comply with any applicable law or statute, regulation, legal process, government request, to establish or exercise our legal rights or to defend against legal claims concerning QuantRocket, its users, or the public as required or permitted by law.
  • We believe the access, use, disclosure or preservation of personal information is necessary to detect, prevent, investigate, or otherwise take action to address fraud, illegal activities, potential threats to the rights, property or safety of any persons.

We may share aggregate information (e.g. number of website visits, demographic breakdown, etc.) to third parties by combining aspects of personal information into an anonymous pool.

Confidentiality and Security

QuantRocket uses physical, electronic and procedural safeguards and technologies to protect personal information from unauthorized access, use or disclosure. QuantRocket limits access to your personal information to our employees, contractors and agents who we believe reasonably need to gain access to such information in order to do their jobs to operate, implement, develop, perform or improve our services. These individuals are bound by confidentiality obligations to QuantRocket and may be subject to termination or legal actions if they fail to comply with these obligations.

QuantRocket is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while QuantRocket uses reasonable efforts to protect your Personal Information, QuantRocket cannot guarantee its absolute security. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people.

Retention of Communications

When you send email or other communications to QuantRocket, we retain those communications for a certain period of time in order to process your questions and concerns, respond to your requests and improve our services.

Third-Party Websites

When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect personal information or anonymous information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of information after you click on links to such outside websites.

Cookies

When you visit our website, QuantRocket sends one or more "cookies" to your computer or other device. A cookie is a small text file that is placed on your hard disk by a web server. Cookies help us keep a record of your preferences and other information on your computer to save time from repeatedly entering the same information on your later visits to our website. We use cookies to customize the content, to improve our services; to conduct research, audit, and analysis in order to improve and maintain our services; to develop new services; to protect rights of QuantRocket and its business partners and our users; to track users trends; and to contact you.

Changes to This Policy

QuantRocket regularly reviews our Privacy Policy. We will update this Privacy Policy from time to time, with or without notice. QuantRocket will, however, notify you about significant changes by sending a notice to your primary email address or by placing a notice on our website.