Last Modified: December 22, 2017
Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.
Personal information is information about you such as your name, address, email address or phone number, and that is not otherwise publicly available. When you register for the Website, Company collects personal information including, at a minimum, your email address. Company uses Auth0, Inc. to process account signups and logins.
When you run the Software on your computer, the Software connects to Company's central servers to validate your license key and, if applicable, your product permissions. Software logs your license key and IP to Company's central servers. When you run the Software on your computer, the Software sends basic usage data in the form of HTTP access logs. Company uses this information to understand which services are used and to improve our products.
Company does not have access to any additional information such as your trade activity, brokerage account details, strategy source code, or data. The Software records various details in internal log files, but we do not have access to the log files unless you provide them to us for technical support.
In general, Personal Information you submit to us regarding you or your company is used either to respond to requests that you make, or to aid us in serving you better. We use such Personal Information in the following ways:
Company does not share, sell, or rent personal information about you with other individuals or non-affiliated companies except in the following limited circumstances:
We may share aggregate information (e.g. number of website visits, demographic breakdown, etc.) to third parties by combining aspects of personal information into an anonymous pool.
Company uses physical, electronic and procedural safeguards and technologies to protect personal information from unauthorized access, use or disclosure. Company limits access to your Personal Information to our employees, contractors, and agents who we reasonably believe need to gain access to such information in order to do their jobs and to operate, implement, develop, perform or improve our services. These individuals are bound by confidentiality obligations to Company and may be subject to termination or legal actions if they fail to comply with these obligations.
Company is committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Company uses reasonable efforts to protect your Personal Information, Company cannot guarantee its absolute security. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people.
When you send email or other communications to Company, we retain those communications for a certain period of time in order to process your questions and concerns, respond to your requests, and improve our services.