Last Modified: December 22, 2017

QuantRocket Privacy Policy

QuantRocket LLC (the "Company") takes your privacy seriously. The main purpose of this Privacy Policy is to inform you of how we treat the Personal Information that the Company collects and receives when you use the Company's website located at https://www.quantrocket.com and https://community.quantrocket.com (the "Website"), its products and services (the "Software"). Company collects and uses your Personal Information to operate and improve our products, its Website, and services. In addition, our uses include ease in maneuvering our Websites or services by eliminating the need to repeatedly enter the same information; protecting the rights and property of Company or our Users; ensuring functionality of our Website; to develop new services; and to communicate with you.

By submitting Personal Information through our Website or Software, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use, and disclosure of the Personal Information in accordance with this Privacy Policy.

A Note to Users Outside of the United States

If you are a non-U.S. user of the Website or Software, by visiting the Website, accessing the Software, and/or providing us with information, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your information, you consent to such transfer and use.

Location of Data

Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.

Types of Information We Collect

Personal information is information about you such as your name, address, email address or phone number, and that is not otherwise publicly available. When you register for the Website, Company collects personal information including, at a minimum, your email address. Company uses Auth0, Inc. to process account signups and logins.

When you purchase a paid product or service, you may provide a credit card number or other payment card information. Company uses Stripe, Inc. to process orders for such services that are made through the Website. Therefore, such information will also be governed by Stripe, Inc.'s privacy policy, which can be viewed at https://stripe.com/us/privacy. Because payment details are sent directly to Stripe, Inc., Company never has access to your full credit card number or security code.

When you run the Software on your computer, the Software connects to Company's central servers to validate your license key and, if applicable, your product permissions. Software logs your license key and IP to Company's central servers. When you run the Software on your computer, the Software sends basic usage data in the form of HTTP access logs. Company uses this information to understand which services are used and to improve our products.

Company does not have access to any additional information such as your trade activity, brokerage account details, strategy source code, or data. The Software records various details in internal log files, but we do not have access to the log files unless you provide them to us for technical support.

How We Use Your Information

In general, Personal Information you submit to us regarding you or your company is used either to respond to requests that you make, or to aid us in serving you better. We use such Personal Information in the following ways:

  • to facilitate the creation of and secure your Account on our network;
  • to identify you as a user in our system;
  • to provide improved administration of our Website and Software;
  • to provide the services you request;
  • to improve the quality of experience when you interact with our Website and Software;
  • to send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
  • to send you administrative e-mail notifications, such as security or support and maintenance advisories;
  • to send newsletters, surveys, offers, and other promotional materials related to our Software and for other marketing purposes;
  • to market products, services and events to you that we believe may be of interest, both on and off the Website.

Information Sharing

Company does not share, sell, or rent personal information about you with other individuals or non-affiliated companies except in the following limited circumstances:

(i) To protect, enforce, or defend the legal rights, privacy, safety, or property of Company, our Affiliates or their employees, agents and contractors (including enforcement of our agreements and our Terms of Use); (ii) to protect the safety, privacy, and security of Users of our products and services or members of the public; (iii) to protect against fraud or for risk management purposes; (iv) to comply with the law or legal process, including laws outside your country of residence; or (v) to respond to requests from public and government authorities including public and government authorities outside your country of residence.

We may share aggregate information (e.g. number of website visits, demographic breakdown, etc.) to third parties by combining aspects of personal information into an anonymous pool.

Confidentiality and Security

Company uses physical, electronic and procedural safeguards and technologies to protect personal information from unauthorized access, use or disclosure. Company limits access to your Personal Information to our employees, contractors, and agents who we reasonably believe need to gain access to such information in order to do their jobs and to operate, implement, develop, perform or improve our services. These individuals are bound by confidentiality obligations to Company and may be subject to termination or legal actions if they fail to comply with these obligations.

Company is committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Company uses reasonable efforts to protect your Personal Information, Company cannot guarantee its absolute security. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people.

Retention of Communications

When you send email or other communications to Company, we retain those communications for a certain period of time in order to process your questions and concerns, respond to your requests, and improve our services.

Third-Party Websites

Your use of any third party websites, content, data, information, applications, goods, services or materials accessed through our Website or Software (collectively, "Third Party Services") does not constitute an endorsement by, nor does it incur any obligation, responsibility or liability on our part or of our Affiliates. We do not control, verify, endorse, or have any responsibility for Third Party Services and any third party business practices (including, without limitation, their privacy policies), whether our Website, Software, or logo and/or sponsorship identification is on the Third Party Services as part of a co-branding or promotional arrangement or otherwise. Accordingly, we encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each Third Party Service you use.

Note that when you click on a link to any Third Party Service, you will leave our Website or Software and go to a Third Party Service, which may collect Personal Information or anonymous information from you. Please be aware that the terms of this Privacy Policy do not apply to these Third Party Services, or to manner by which they collect or use your Personal Information.

Cookies

When you visit our Website, Company sends one or more "cookies" to your computer or other device. A cookie is a small text file that is placed on your hard disk by a web server. Cookies help us keep a record of your preferences and other information on your computer to save time from repeatedly entering the same information on your later visits to our website. We use cookies to customize the content, to improve our services; to conduct research, audit, and analysis in order to improve and maintain our services; to develop new services; to protect the rights of the Company and its business partners and our users; to track users trends; and to contact you.

Changes to This Policy

Company may modify this Privacy Policy. Please look at the Effective Date at the top of this Privacy Policy to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Website. Your use of the Website, Software, or any other of our services or your provision of Personal Information to us following these changes means that you accept the revised Privacy Policy.