Personal information is information about you such as your name, address, email address or phone number, and that is not otherwise publicly available. When you register for the site, QuantRocket collects personal information including at minimum your email address. QuantRocket uses Auth0, Inc. to process account signups and logins.
When you run Software on your computer, Software connects to QuantRocket's central servers to validate your license key and, if applicable, your product permissions. Software logs your license key and IP to QuantRocket's central servers.
When you run Software on your computer, Software sends basic usage data in the form of HTTP access logs. QuantRocket uses this information to understand which services are used and to improve our products.
QuantRocket does not have access to any additional information such as your trade activity, brokerage account details, strategy source code, or data. Software records various details in internal log files, but we do not have access to the log files unless you provide them to us for technical support.
In general, Personal Information you submit to us regarding you or your company is used either to respond to requests that you make, or to aid us in serving you better. We use such Personal Information in the following ways:
QuantRocket does not share, sell, or rent personal information about you with other individuals or non-affiliated companies except in the following limited circumstances:
We may share aggregate information (e.g. number of website visits, demographic breakdown, etc.) to third parties by combining aspects of personal information into an anonymous pool.
QuantRocket uses physical, electronic and procedural safeguards and technologies to protect personal information from unauthorized access, use or disclosure. QuantRocket limits access to your personal information to our employees, contractors and agents who we believe reasonably need to gain access to such information in order to do their jobs to operate, implement, develop, perform or improve our services. These individuals are bound by confidentiality obligations to QuantRocket and may be subject to termination or legal actions if they fail to comply with these obligations.
QuantRocket is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while QuantRocket uses reasonable efforts to protect your Personal Information, QuantRocket cannot guarantee its absolute security. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people.
When you send email or other communications to QuantRocket, we retain those communications for a certain period of time in order to process your questions and concerns, respond to your requests and improve our services.